Our most frequently asked questions can be found here. If you can't find the answer to you're looking for here, please get in touch and we'll be happy to answer

Test Patch for Laser & IPL

We always require a test patch for laser and IPL treatments 48 hours prior to a full treatment, test patches must be renewed if you have not had a treatment in the past 6 months or if there is a significant change to the medical history.

I have purchased a course of treatment/voucher for treatment, how long is it valid for?

Treatments/courses of treatments are valid from 12 months of initial purchase date (date payment is taken). Treatment courses must be used up within 12 months. If, for any reason unable to complete a course of treatment and wish to have more time. You must contact us and have this agreed prior to the course expiring. We will email to confirm the course has been extended and the new expiration date. Vouchers are valid for 6 months from purchase date. Vouchers & courses that are past the expiration will not be extended.

What if I am unhappy with the results of my treatment/course of treatments?

If you are unhappy with results please contact us as soon as possible via email and explain the problem or concern. You must email within 5 working days of the treatment or treatment course ending. You will be ask to attend a consultation to discuss the concern and review the treatments. If the treatment/course of treatment has a delayed optimal time frame, we may ask that you wait 3-6 months and attend further review to discuss the result. Your treatment course/ membership and associated treatments maybe placed on hold while we investigate the cause for concern. If you cannot attend a consultation to review the concern we may not be able to provide any solutions. Treatments results do vary from person to person and we cannot guarantee results and therefore we do not offer and refunds on treatments or memberships. We will try and provide a suitable solution if possible as patient satisfaction is very important to us, this could be making a change to your membership to find a more suitable treatment depending on the desired outcome or making suggestions about changes to the treatment plan.

Do I need to pay a deposit?

Yes, all treatments require a deposit £150 when booking the appointment, this is fully refundable with 48hrs cancellation (please see our cancellation policy). Treatments below the value of £150 require the treatment to be paid in full in advance.

Are treatment results gauranteed?

No, It is important to understand that individual results from treatments may vary and cannot be guaranteed. Our highly skilled team will use their expertise and experience to provide the best possible treatment, but it is important to note that each patient's body may respond differently to treatments. Factors such as age, overall health, lifestyle choices, and individual medical history all play a role in determining the effectiveness of your treatment. We do not guarantee results for any treatment or offer refunds on completed treatments. Please note that it often takes 3-6 months to achieve the optimal results on some treatments. Cobham Clinic is not responsible for any financial or economic damages, such as loss of profits, that may occur as a result of using its services or products. This includes any special or consequential harm experienced by clients. It is the client’s responsibility to ensure that he or she provide us with all relevant medical details prior to each treatment. Cobham Clinic does not take responsibility for any damage that may be caused due to the client's lack of disclosure. The client must comply with all instructions and advice provided by Cobham Clinic regarding the care of a treated area.

What about adverse reactions?

Adverse reactions can happen, and prior to procedure you will be asked to complete a consent form to determine patient suitability for treatment. The practitioner will discuss all aspects of the treatment and aftercare. If you do not understand any aspect of the treatment or potential side effect, we advise you to discuss with your practitioner or not go ahead with the treatment. Adverse reactions are always possible and our team will ensure we detail potential side effects or possible common adverse effects prior to treatment commencing. Certain aesthetic procedures may have known complications (and rarely, unknown complications), although this is unlikely in most cases. We thoroughly assess each patient prior to treatment to minimise any risks. It is important to note that some patients may be at a greater risk than others. Rest assured that we will do our utmost to treat these appropriately and effectively as many of these side effects can be managed conservatively and without much difficulty. We are well-equipped to handle any minor complications that may arise. However, if an issue is more severe, we advise you seek medical advice. Please call immediately if you experience any adverse reactions or if you have any concerns pre or post treatment. We may invite you in for a consultation and we may ask to document any adverse reactions with photos. We will also record the reaction and log for future reference and investigation. It is important that the information you give on the consent form is accurate and up to date. When signing a consent form, you are agreeing that you understand the risks of the treatment and are happy to proceed.

Are there any specific conditions or situations that would automatically result in a decline of treatment/membership?

When it comes to treatment or membership, there may be specific conditions or situations that could lead to an automatic decline. It is important to understand these conditions in order to make informed decisions and manage expectations. Certain medical conditions or pre-existing health issues may result in a decline of treatment or membership. Insurance providers often have specific guidelines and criteria that determine eligibility for coverage. If an individual's condition falls outside of these guidelines, it may lead to a decline in treatment or membership. Additionally, non-compliance with the terms and conditions set forth by the provider can also result in a decline. Failure to meet payment obligations, submitting incomplete or inaccurate information, or engaging in fraudulent activities can all be grounds for denial of treatment or membership. It is crucial to thoroughly review the terms and conditions of any treatment plan or membership agreement before committing. Understanding the potential conditions that could lead to automatic declines can help individuals make informed decisions and explore alternative options if necessary.

Under what circumstances would treatment/membership be declined?

We reserve the right to decline treatment or membership at any time if we determine it to be unsafe or unsuitable for the patient, or for any other reason we deem appropriate. If the client holds a skin membership and the issue continues, we will discuss the possibility of downgrading or canceling membership.

Timekeeping: Should I arrive early to my appointment?

Please arrive 5 mins prior to the scheduled start time, if you are running late, please let us know as soon as possible, more than 15 mins late to an appointment may result in a membership treatment being lost for the month, treatment not being completed and deposit lost, having to cut an appointment short, the appointment being cancelled or a course treatment being lost. It is likely that your treatment time will be cut short if you arrive late as we can only offer the time we have remaining to complete your appointment. If an appointment requires numbing time, we may have to reschedule, this is subject to availability and can result in the treatment being lost for that month.

What is your cancellation policy?

We enforce a 48 hour cancellation notice policy. You can change or cancel an appointment up to 48 hours before your scheduled appointment time, If you cannot attend an appointment but give us 48hrs notice, we will reschedule your appointment for another date in the same month. If you have paid a deposit, it is fully refundable and transferrable if 48hr or more notice is given. Cancellation with less than 48hrs notice - If you give LESS than 48hrs notice of needing to cancel or change your appointment, you may lose any deposit paid, lose your monthly membership appointment or lose an appointment if it part of a course of treatments. Membership appointments cannot be rolled over. Non membership appointments -We do not offer refunds if appointments are missed or unattended. Please be aware we will endeavour to find a suitable solution depending on the reason you cannot attend, however we cannot guarantee that late appointment changes can be accommodated. Extenuating circumstance - We understand some personal circumstances are unavoidable, please let us know if this means you cannot attend a scheduled appointment as we will try to find a suitable solution wherever possible.

Still have questions?

Feel free to reach out to us at Cobham Clinic, and our friendly team will be delighted to provide you with the information you need.